Owning a Divosta Homes residence ensures you a timely response to your warranty requests. Review the following Warranty Guidelines before submitting your service request.


Scheduled Post-Closing Warranty Visits

As part of our commitment to service your home throughout the warranty period, we have instituted prescheduled post-closing warranty visits (example: 30 day, 3 and 11 month visits). The goal of these visits is to ensure all of your warranty needs are appropriately, addressed while at the same time, providing you with the comfort of knowing that a DiVosta Homes representative will be there for you both before and after closing. Your authorized DiVosta Homes representative will explain to you our process of scheduling and completing prescheduled post-closing warranty visits. In addition, they will share with you the many benefits associated with this type of service program. It is our goal to address all of your warranty items at this time. As with regular warranty service, you or your authorized representative must be present to provide access to the home for service items to be completed.

Regular Service

In addition to the prescheduled post-closing warranty visits, regular warranty service is also available during working hours Monday-Friday. Regular warranty service should only be scheduled for service items that need to be addressed prior to the scheduled post-closing warranty visits. You or your authorized representative must be present to provide access to the home for service items to be completed. You will be contacted to arrange an appointment date and time. Please review the performance standards in the DiVosta Homes Protection Plan to determine if you have a valid warranty claim.

Emergency Service

Emergency warranty service is available after hours, on weekends and on holidays by contacting the emergency service number provided by your local DiVosta Homes representative. Some examples of emergencies include gas leaks, no heat in extreme cold, no cooling in extreme heat, severe electrical problems, or severe plumbing leaks that cannot be isolated.