A Letter to Our Customers

Building the American dream has been the core of our company’s mission for the last 70 years. We take great pride in the outstanding quality of our homes and in the excellent customer experience we work to provide every day.

 

In nearly all of our locations, we remain open for you to visit our communities and model homes. Given concerns associated with COVID-19, we want you to know that we have instituted the following safety practices to better protect the health of our homebuyers and employees:

 

  • All of our sales centers and model homes are currently no handshake zones, but you will be greeted with a warm hello and friendly smile.

  • To manage the group size and practice appropriate social distancing, the number of guests in Sales Centers will be limited. Additionally, all employees are required to wear a face covering in accordance with CDC guidelines and we encourage all visitors do the same.

  • Most of our sales centers remain open daily to welcome you. In addition to in-person tours, we're also offering virtual or phone appointments using Facetime, Skype, WhatsApp, Zoom, etc. Please call ahead to schedule your appointment.

  • Our sales centers and model homes are being cleaned and sanitized routinely, and are operating on reduced hours to allow for extra cleaning each day

  • When you arrive at our sales offices, you will be asked some questions about whether you or anyone in your household is sick, is under quarantine for reasons related to COVID-19, or has recently traveled.

  • Depending on your responses, we may ask that you schedule your visit for a later date or opt to schedule a virtual appointment. Please feel free to call before arriving at the sales center if you have any questions about this process.

 

We continue to monitor the circumstances and will take additional steps as warranted based on applicable governmental recommendations and requirements.

 

If you prefer to visit our communities from the comfort of your home, we can facilitate the purchase of your new home digitally. First, visit our website to view available communities, floor plans and home features. Then call our sales consultants and they can answer your questions and walk you through the rest of the homebuying process over the phone and computer.

 

We are also pleased to tell you that Pulte Mortgage® remains operational and fully committed to meeting your mortgage, title and related insurance needs.We are also pleased to tell you that Pulte MortgageĀ® remains operational and fully committed to meeting your mortgage, title and related insurance needs. If you need any assistance in securing a mortgage as part of your new home purchase, please speak with your salesperson regarding our mortgage services.

 

Thank you for your patience as we all navigate this difficult time. Despite the challenges, we will do our best to adjust as necessary and will continue to provide every consumer with a world-class customer experience.